Data Retention & Deletion Policy
AI-Powered Founder & Business Collaboration Platform
By creating an account or using Denkora, you acknowledge that you have read, understood and agreed to this policy.
1. Introduction
This Policy explains how long Denkora retains different categories of Personal Data and how Users can request deletion of their data or Account, supplementing our Privacy Policy and GDPR Policy.
2. Retention Principles
Denkora retains Personal Data only for as long as necessary to:
- Provide the Services you have signed up for
- Comply with legal, tax, regulatory, or accounting obligations
- Resolve disputes and enforce our agreements
- Maintain security and prevent fraud
3. Illustrative Retention Periods
| Data Category | Retention Period (Illustrative) |
|---|---|
| Account/profile data | Duration of Account, plus 90 days after deletion request |
| Verification documents (startup/investor) | Duration required for compliance, typically up to 5-7 years |
| Transaction/billing records (future) | As required by applicable tax/financial law, typically 7 years |
| Communications/support records | 2-3 years |
| Security/fraud logs | 1-2 years |
| Marketing consent records | Until consent is withdrawn, plus a reasonable evidentiary period |
Actual periods will be finalized based on applicable jurisdictional legal requirements and should be confirmed with counsel.
4. Account Deletion
Users may request Account deletion at any time via account settings or by contacting support. Upon a verified deletion request, Denkora will:
- Deactivate the Account and remove it from public visibility
- Delete or anonymize Personal Data within a reasonable period, except data we are required to retain by law or for legitimate business purposes (e.g., fraud records, financial records)
- Retain minimal data necessary to comply with legal obligations or resolve outstanding disputes
5. Data Deletion Requests (Independent of Account Deletion)
Users in jurisdictions with a "right to erasure" (e.g., GDPR Article 17, CCPA) may request deletion of specific Personal Data without deleting their entire Account, subject to legal exceptions described in our GDPR Policy and Privacy Policy.
6. Backup and Residual Copies
Deleted data may persist temporarily in encrypted backups until those backups are cycled out, consistent with our standard backup retention schedule.
7. Data of Deceased Users
Where we receive a valid request from an authorized representative regarding a deceased User's Account, we will handle it in accordance with applicable law and our internal process, which may include memorialization, deletion, or data export.
8. Changes to This Policy
We may update this Policy periodically. Material changes will be communicated via the Platform.
9. Contact Information
Denkora — Privacy Team
Email: [email protected]
Website: www.denkora.com