Account Suspension Termination Policy

1. Introduction

This Policy explains the circumstances under which Denkora may suspend or terminate a User's Account, and the process for appealing such decisions.

2. Grounds for Suspension or Termination

Denkora may suspend or terminate an Account, in whole or in part, where a User:

• Violates the Terms & Conditions, Community Guidelines, Acceptable Use Policy, Content Policy, or Anti-Fraud Policy

• Provides false, fraudulent, or misleading registration, profile, verification, or fundraising information

• Engages in harassment, threats, hate speech, or other harmful conduct toward other Users

• Engages in spam, scraping, or other prohibited technical activity

• Poses a security risk to the Platform or other Users

• Fails to pay applicable fees for paid features (future), where applicable

• Is required to be removed by applicable law or valid legal process

3. Types of Enforcement Action

Depending on the severity and frequency of the violation, Denkora may take graduated action, including:

• Content removal or de-ranking

• Warning notices

• Temporary feature restrictions (e.g., limiting messaging or posting)

• Temporary Account suspension

• Permanent Account termination

Severe violations (e.g., fraud, illegal content, threats of violence) may result in immediate suspension or termination without prior warning.

4. Notice

Where feasible and not prohibited by law or ongoing investigation needs, Denkora will provide notice of enforcement action and the general reason for it.

5. Appeals

Users who believe an enforcement action was taken in error may submit an appeal to [email protected] within 30 Days of the action, including relevant supporting information. Denkora will review appeals in good faith, though not all decisions may be reversible (e.g., where required by law or in cases of confirmed fraud).

6. Voluntary Account Deletion

Users may voluntarily delete their Account at any time via account settings, subject to our Data Retention & Deletion Policy.

7. Effect of Termination

Upon termination, your right to access the Services ceases immediately. Denkora may retain certain data as required by law or as described in our Data Retention & Deletion Policy. Provisions of the Terms & Conditions that by their nature survive termination (e.g., intellectual property, limitation of liability, indemnification) remain in effect.

8. Changes to This Policy

We may update this Policy periodically. Material changes will be communicated via the Platform.

9. Contact Information

Denkora — Trust & Safety Team
Email: [email protected]
Website: www.denkora.com